CTECH Global is in the wholesale trade dealing with medical, scientific and precision equipment for the pharmaceutical sector. Headquartered in Singapore, the company has offices in the major cities in China and Myanmar. Having implemented Zooloo's Digital Backbone, it is poised to be the leading provider of these products in the region.
Stepping in to Fill the Demand
The Asian pharmaceutical market is rising at an exciting rate with Singapore as a potential global center. This sector attracts much foreign investments for research and development and along with them, a demand for medical, scientific and precision equipment.
Since its inception in 2011, CTECH has focused on supplying laboratory equipment and devices for medical applications. The onset of Covid-19 in early 2020 boosted the worldwide demand for medical products such as disposable face masks, Covid-19 test kits, ventilators, and protective coveralls, to name a few.
How did CTECH step in to meet this sudden increase in demand?
Adoption of Zooloo's Digital Backbone
The sudden surge in demand meant that CTECH had to add new suppliers quickly. To provide a reliable supply chain for its worldwide customer base, the company also formed partnerships with logistics, financing, public agencies and medical institutes.
With Zooloo’s DSM Suite 2.0 Digital Backbone, CTECH was able to scale up its supplier base to support the continuously increasing demand. Customer orders from the front-end web store were automatically captured into the backend system for timely processing. With the entire order management and fulfillment automated, inventory was tracked in real-time, and the replenishment order was triggered to suppliers ensuring no disruptions.
With the digital backbone in place, CTECH was able to deepen its understanding of what its customers wanted through data analysis. The company was able to deepen its relationship with customers through retention strategies based on guidance from the data analysis.
CTECH Moving On
Zooloo's DSM Suite 2.0 Digital Backbone is cloud-based. This positions CTECH for the future with the ability to seamlessly onboard new suppliers and customers. The company is now able to expand its business worldwide confidently with no worry of being limited by its backend operations.
For more information on how to adopt the Zooloo’s DSM Suite 2.0 Digital Backbone for your business, do drop an e-mail to sales@zoolooinfosys.com.
Explore more
- Download CTECH Success Story
- Learn more about our “Digital Backbones”
- Learn more from our eBook series on Digital Transformation
