Most people believe all salespeople are extroverts, but introverts are everywhere - they act and think differently. Introverted people don't have a hard time talking to others or selling as well as those who are extroverts. For introverts, ample preparation and a clear understanding of the product are essential, as well as time to recover from social situations. This blog features sales tips for introverts to help them prepare for their next sale, regardless of their personality types.
1. Get to know your target audience
Make use of publicly available background information during your conversation.
Using LinkedIn, you can locate the target to find interesting information about their career. Learn more about the team and our organization by visiting the company website. Most companies will include a brief biography and images of the team. Google the target to see if it has appeared in recent business news.
Research should be done cautiously, as you don't want to infringe on their personal life. It is risky to walk the line between being knowledgeable and creepy simultaneously. Ask yourself: "If someone brought this topic up for discussion, would you feel comfortable?". Do not go too in-depth when conducting research. Using social media for research is not recommended because the information may be too personal.
2. Warm-up with other channels first
You can warm up prospects using email, social media and messaging apps prior to a phone call so that the call isn't hard. It's easy to come to the phone feeling like an old friend if you're acquainted via social media or messaging apps. Alternatively, the prospect may believe in asynchronous communication, in which case you can communicate via email without speaking. When you use omnichannel to reach out to prospects, you have the advantage of editing your message before it's sent, which isn't possible when you only call. Keep a record of all your conversations in your customer relationship management or choose our DSM Suite 2.0+ Omnichannel Support that automatically tracks your email, social media, and phone conversations.
3. Be prepared for any questions you may be asked
Introverts with a touch of neuroticism can think of almost any objection someone could raise, along with many that no one else would think of. You won't be caught off guard if you prepare answers to objections that you already know about and potential objections. Compile a list of all objections, get everything ready, and prepare everything. Your confidence will soar.
Final Thoughts
Ask a few small talk questions
You can ask your standard small talk questions when you call people for the first time. Since this is a business call, you don't want to appear as if you are wasting their time. Make sure you know how to ask the right questions to give insight into the prospect and structure your conversation.
Get a better start with Zooloo. Our team is happy to assist you with your journey towards digital transformation. You will enjoy immense growth opportunities if you partner with the right service provider. Please contact us at sales@zooloo.asia.
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