It's exciting to see someone visit your e-Commerce and make a purchase. Every e-Commerce business needs effective order management, regardless of size, because it facilitates revenue generation and automates the customer experience. The ordering process requires some automation to bridge the customer, inventory management, and fulfilment gap. To ensure profits remain high and customers (and stock) are fulfilled, you should use order management software to manage orders and minimise refunds, reships, and order errors. This blog explains 3 reasons why e-Commerce businesses need Order Management System.
1. Automate Order Receiving
Automate the flow of order receiving and payment data through your e-Commerce payment gateway to Order Management System. Order and Payment must be secure, frictionless, and reliable and should integrate well with your CRM and ERP systems too. Orders needing special attention should be automatically notified and highlighted so the team responsible for the order can make the necessary adjustments.
Additionally, omnichannel orders can be easily managed with Zooloo's DSM SUITE 2.0+ - where you can manage multichannel orders across the mobile messaging app, social media, and e-Marketplaces, eliminating the need to manage them manually.
2. Automate Order Fulfilment
Your Order Management System handles automated workflows by sending customers' orders to your fulfilment with all necessary details, including its SKU and customer preferences, via an update on order status. Online orders benefit from this because they streamline the order lifecycle and reduce manual processes.
Ensures your stock is always at the right level at the right time, keeping your profits stable and customers happy. Under-stocking can lose customers while over-stocking can be a costly mistake. The automation process within our Zooloo's DSM SUITE 2.0 lets you see your inventory levels in real-time and know when to restock back-ordered items. The Zooloo DSM SUITE 2.0 integrates with CRM and ERP to deliver a positive customer experience and manages inventory, eCommerce, and fulfilment.
3. Automate Order Delivery
The product has been purchased, picked, packed up in a neat package, and ready for shipping. Find a fulfilment partner that offers the best shipping rates and delivery commitments on time and costs. Monitor the reliability of your deliveries and any instances in which products are damaged or lost because if these problems occur too often, you might want to consider other partners. You may also want to work with partners that allow you to integrate your Order Management System so that your customers can automatically be notified about the status of their orders.
Final Thoughts
Good follow-up makes a positive impact on customer experience.
You need to follow-up with your customers and staff to improve the process further. A great idea is to use an automated customer satisfaction survey after delivery is confirmed. You can quickly check order accuracy, timely delivery, and customer purchase satisfaction. Ensure your metrics are reviewed frequently, and that customer feedback is used to improve your internal processes. Be prepared to deal with customer issues if they raise any. These interactions cultivate customer loyalty and nurture relationships.
Get a better start with Zooloo. Our team is happy to assist you with your journey towards digital transformation. You will enjoy immense growth opportunities if you partner with the right service provider. Please contact us at sales@zooloo.asia.
- Discover more about Customer Service Strategies
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- Looking closer at e-Commerce Strategies
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- Learn more about our “Digital Backbones”
Tags: #CRM #MicrosoftDynamics #digitaltransformation #B2B #digitaladoption #digitalintegration #digitalsolutions #wholesaletradesector #wholesaletrade #customerretention
