Improve Your Inventory Management and Forecasting

Information about your customers' orders, purchases, and sales funnels will help you make better inventory decisions. Identifying top-selling products and evaluating which products perform best can help you devise better campaigns and boost sales or create campaigns that bundle new products with the best-selling ones. You can plan your manufacturing and product orders with real-time data on supply and demand. 

It can be challenging to track B2B inventory and pricing when you sell products through multiple channels, including e-Marketplaces. To avoid being penalized, use our DSM Suite 2.0+ e-Marketplace solution, which you can centrally publish inventory and pricing for numerous e-Marketplaces, track orders, and improve the accuracy of stock levels. Keeping your e-marketplace stock levels up-to-date can prevent your products from being oversold, undersold, or unlisted.

Improve Your Sales and Customer Experience

When your e-business grows, managing hundreds of customer service questions can be challenging. A poor customer service experience can cause existing customers to visit your competitors' sites. Reduce your customer service costs and meet growing customer demands by automating your processes. You can set up a chatbot through your CRM system to resolve simple purchasing errors.

We have designed our DSM Suite 2.0+ Omnichannel Support & Helpdesk to integrate with your CRM, ERP, Chatbot, and Omnichannel Messaging Apps. The software automates workflows and streamlines support processes to ensure consistent customer experiences, saving all parties time.

Improve Your Marketing Efforts

To improve your marketing strategy, utilise the provided information on a business's target customers. Know your buyer's journey and their favourite products and campaigns. You can generate marketing campaigns that are more personalised and effective if you understand your ideal demographic.

With the help of data, you can increase customer retention rates, customer satisfaction, and product sales. Your brand will be more likely to succeed if you build customer loyalty and encourage existing customers to continue buying from you. This will lead to increased sales and solidified brand awareness. We provide DSM Suite 2.0+ BI & AI predictive solutions so you can forecast sales, purchase probability, and targeted discounts using machine learning algorithms and predictive analytics techniques.

Final Thoughts

Don't be silos; move towards e-Commerce CRM.

Using an e-Commerce CRM, you can learn more about your customers' purchase habits, average order value, return rate, and the buzz your business generates on social media. Having access to these data is very useful when planning inventory, forecasting and marketing, such as retargeting your current customers and attracting new customers. Using Sales analytics, you can compare targeted sales campaigns and develop sales channels.

You will enjoy immense growth opportunities if you partner with the right service provider. Get a better start with Zooloo. Our team is happy to assist you with your journey towards digital transformation. Please contact us at sales@zooloo.asia.

• Discover more about Customer Service Strategies
• Find some tips on B2B Sales Strategies
• Looking closer at Marketing Strategies
• Read about The Digital Transformation Journey
• Learn more about our “Digital Backbones”

Tags: #CRM #MicrosoftDynamics #digitaltransformation #B2B #digitaladoption #digitalintegration #digitalsolutions #wholesaletradesector #wholesaletrade #ecommercestrategy #smestrategy #edg #emarketplace #customerengagement #customerretention #ordermanagment #inventorymanagement