Your journey to future-proofing your wholesale business through Digital Transformation may have been well-planned and expertly executed. Consider the level of data security you extend to your B2B customers to build this essential trust with them.
Site must be secure
Imagine customers viewing your web store, only to be notified that your site is not secure. Worse still, what happens when you realize the personal data of your customers have been stolen because of inadequate data security and you have to send that dreaded email notifying them of the data breach. IBM reported that 75% of customers will not purchase from a company online if they doubt its online security.
Allow customers to take control of what they want to share
Customers feel better if they know how their private information will be used. Give an option for them to opt out of data collection for marketing purposes. Introduce two-step verification either via email or text and allow them to choose if sensitive information such as credit card payment and shipping locations may be stored.
Updating is always necessary
Not only do security updates add new features and remove outdated ones. As a wholesaler that allows customers, partners, and vendors access to your web store, you need to be on your toes when updating your security software. This minimizes software vulnerability against hackers who are waiting to exploit these weaknesses.
If your website gets attacked by a virus, your customers and vendors who access your site may be affected too. Routine and one-off updates must be done promptly when alerted to by the security company.
Enhance Security at Checkout
The baseline that should be implemented to assure your customers about payment security is an SSL certificate and PCI Compliant. This tells your customers that their data will be safely encrypted, and their credit card information is handled safely.
A Well-trained Team
Working with a solution provider like Zooloo can help ensure security protocols are taken care of. Internally, every staff should be aware of proper procedures regarding data security and be aware of possible phishing scams that may give access to confidential information within the company.
If you have any queries about how your wholesale business can benefit from Zooloo's digital solutions, be sure to contact us at sales@zooloo.asia.
Explore more
- Read about The Digital Transformation Journey
- Learn more about our “Digital Backbones”
- Learn more from our eBook series on Digital Transformation for Wholesale Trade
Tags:#digitaltransformation #B2B #digitaladoption #digitalintegration #covid19 #digitalsolutions #wholesaletradesector #wholesaletrade
